appliance repair

Cancellation Policy

Appointment Cancellation Policy

At VM Service Tech, we understand that sometimes situations arise that may require you to cancel your scheduled appliance repair appointment. We strive to provide our customers with the best possible service, and that includes accommodating appointment cancellations to the best of our ability.

We understand that life can be unpredictable, and when you need to reschedule or cancel an appointment with us, we want to make the process as smooth and stress-free as possible. That’s why we’ve established this cancellation policy to ensure that both our technicians and customers have a clear understanding of our guidelines.

Cancellation Window

If you need to cancel or reschedule your appointment, we require that you call, text or email us to cancel the appointment 3 business hours before the scheduled appointment.

If you have an appointment scheduled for 1PM – 5PM then you would need to notify us before 10AM that same day.

If you have an appointment scheduled for 9AM – 1PM then you would need to notify us no later than 5PM the day before on weekdays and 2PM on Saturday and Sunday.

This notice periods allow us to adjust our schedule accordingly, so we can provide the best possible service to all our customers.

If you do not adhere to these measures, a cancellation fee of $25 plus tax will be charged. Payment must be made within 24 hours of the original appointment.

No-Show Appointments

No-show appointments are especially frustrating because we have allocated resources and time to service your appliance, which could have been used to help another customer. If a customer fails to cancel their appointment and does not show up, we reserve the right to charge a no-show fee of $80 plus tax. Payment will have to be made within 24 hours of the appointment.

Exceptions

We understand that life can be unpredictable, and emergencies or unforeseen circumstances can arise. We are committed to working with our customers to accommodate their needs whenever possible. If you have extenuating circumstances that prevent you from keeping your appointment or canceling within the required window, please contact us as soon as possible to discuss your options. We are always willing to work with you to find a solution that works for all parties involved.

Contact Us

We appreciate your understanding of our appliance repair appointment cancellation policy. Our goal is to provide you with the best possible service while also respecting the time and resources of our technicians. If you have any questions about our policy or need to cancel or reschedule an appointment, please call, leave voicemail or text us at (438) 800-7676, or email us your cancellation or rescheduling request at contact@vmservicetech.com .

Warranty for Parts and Labor

1. GENERAL CONCERNS

At the moment of service the customer is deemed to have acknowledged the warranty conditions.

The acceptance of service means the acceptance of warranty conditions as read and understood.

The 1-Year Warranty for Parts and 90-Day Warranty for Labor are applied from the date of service if the appliance was operated and maintained as per the manufacturer’s manual. VM SERVICE TECH will pay for parts replacement and labor to correct issues for parts or workmanship. Service must be provided by a VM SERVICE TECH designated technician only.

The bill with the service date and parts replaced is required to obtain service under this limited warranty.

The customer’s signature is required on the original invoice to validate the warranty.

No other proofs (payment confirmation, witnesses, pictures, etc) are considered as proofs for service under this limited warranty.

The parts replaced under warranty don’t carry an additional warranty. Once the initial warranty for the part replaced expires, all the consequent parts replaced have the same expiration date as the originally part replaced.

2. ITEMS EXCLUDED FROM WARRANTY

This limited warranty does not cover:

Replacement parts or repair labor if the appliance is not used normally by a single-family household use or when it is used in a manner not mentioned in the user manual. Consumable parts (air filters or water filters, light bulbs, etc) are excluded from coverage. No warranty on non-functional parts or cosmetic parts, such as but not limited to; trims, glass cooktops, knobs, windows, panels, tanks, racks, tubs, baskets, doors, door liners, shelves, structural parts or all parts that may be damaged by proven or not abnormal usage.

Commercial use (rental properties included) and all other uses: 90 days on parts and on associated labor (exclusions to be considered).

Service calls to correct the installation of your major appliance, to instruct you on how to use your appliance, to correct house wiring or plumbing or repair or to replace electric fuses from the house.

Service calls to replace water filters, air filters or bulbs. Consumable parts are excluded from warranty coverage.

Damage resulting from accident, alteration, abuse, misuse, flood, fire, acts of God, improper installation, an installation that does not comply with plumbing or electrical codes, or use of chemicals not approved by the manufacturer.

Cosmetic damage, including but not limited to dents, scratches, chips or other damage to the finish of your appliance. Manipulations and mechanical operations during service may be considered as 10% of wear and tear. Some cracks, dents, and scratches may not be avoided due to the age, corrosion or quality of material (plastic or metal). This is considered as acknowledged by the customer at the moment of service acceptance so not claimable.

Damage to parts replaced resulting from unauthorized modifications made to the appliance/installation.

3. PARTS NO LONGER AVAILABLE

VM SERVICE TECH’s obligation under this warranty expires in the event the part installed and under warranty is no longer available from the original manufacturer.

4. DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES ARE LIMITED TO MAXIMUM ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW.

LIMITATION OF REMEDIES; EXCLUSION OF ACCIDENTAL AND EXTENSIVE DAMAGES

YOUR ONE AND ONLY REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HERE.

VM SERVICE TECH SHALL NOT BE RESPONSIBLE FOR ACCIDENTAL AND EXTENSIVE DAMAGES. We assume no liability nor make any guarantee for any loss including food loss made by a failed part, torn, stained or burned clothes, broken furniture, moldings or flooring happening while servicing on or moving the appliance.

5. WARRANTY CANCELLATION

Warranty may be voided at the sole discretion of VM SERVICE TECH in the event that a balance due is open after 30 days, or if the customer’s payment is denied or returned by their bank. Automatic cancellation will occur if an account is sent to a Collection Agency.

Work performed by the customer on the appliance or by another service company whatsoever will lead to the cancellation of the warranty offered.

In the event of repairing a dryer, the technician will check that the ventilation system is adequate and he will inform you at the end of the work. If the dryer ventilation system becomes obstructed (blocked) during the warranty period, the warranty becomes void (as damage to the appliance is caused by external factors, not the replaced parts). The security parts do not carry any guarantee.

The client must have their ventilation system cleaned by an expert recognized in the field with an invoice proving the work. An invoice from the contractor who performed the cleaning will be required.

6. No warranty whatsoever will be offered on parts not provided or replaced by VM SERVICE TECH. 

7. No warranty on maintenance or cleaning work.

How It Works

Schedule your appliance repair with us Over the Phone. We would be happy to answer all you questions and give you details of your booking!

Request your appliance repair using our Online Form. Once you request is submitted, we'll be notified immediately!

Our Dispatch Staff will take care of your Phone Call or Online Request and contact you to confirm your booking, or for more information if needed.

Over the Scheduling and Dispatching software we submit your scheduled request to the assigned technician, who provides appliance repair service in your neighborhood.

The technician will contact you when he starts making his way to your place. Upon arrival, we always aim to complete repairs during our first visit.

After investigation the technician will perform a repair if no parts needed or he has that particular part in stock. Otherwise, you'll be provided with the cost of required part. If you decide to proceed with a part replacement, the technician will get back to you once he gets a part from our Parts Supply department.

As a customer, you won't be charged for every subsequent visit, no matter how long it takes to get the job done. Once the repair is completed, you will be prompted to pay the invoice for both service call and the part, if one was replaced. We accept all major Credit Cards, Debit or e-Transfer at your convenience. No Personal Bank Cheques accepted.

Please, don't order any parts basing on you best guess as it can lead you to unnecessary expenses. Moreover, you won't get our 90-Day Limited Warranty. Call professional to investigate your appliance.

Flat-Rate Labor Fee (per appliance)

If you decide to proceed after the diagnostic, labor will be billed in addition to the Service Call fee. We provide parts cost upfront. Without authorization, we do not proceed with the repair.

Basic Labor Fee (Per Appliance)

$30

Labor Fee (Induction Stoves & Cooktops)

$50

Cost of labor for major jobs is not included. Major jobs include but are not limited to: refrigerator compressors replacement, transmissions replacement, work on extremely old appliances with rusted or seized parts, work on stacked or built-in appliances, or appliances that are not accessible to the service technician. The technician will inform you of any applicable incremental fees.

COVID-19 Policy

We follow the directives from the government and public health agencies to avoid the spread of COVID-19.

We are making sure on a daily basis that our technicians are feeling well and comply with safety regulations. Most of our customer service representatives are working from home until further notice in order to keep our community safe. 

We require our employees to wash their hands regularly with soap and warm water for at least 20 seconds and also to acquire a habit of disinfection procedure with sanitizers as much as possible. VM Service Tech makes sure that each technician has a hand sanitizer, mask, gloves and keep 6 feet distance from each other. In addition technicians are required to wipe all tools and equipment down before and after entering homes and other necessary steps to help prevent the spread of the virus and to keep all of us safe.

Our technicians have been empowered to request appointment reschedule if, when they arrive at a customer location, the homeowner is displaying any concerning symptoms.

We are currently open and work as usual to provide the best service to our valued customers. We feel obligated to keep you updated at all times, so far we have not been informed of any exposure of our staff & employees to Coronavirus.

VM Service Tech Home Appliance Repair Service in Montreal

Schedule Your Appliance Repair

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⚠️ Currently we do not repair LG Refrigerators and Gas Appliances

VM Service Tech Home Appliance Repair Service in Montreal
Appliance repair technician in Montreal

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450-400-3838

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