Domestic Appliance Repair in Greater Montreal
Once you have booked an appointment with VM Service Tech, it means that we have reserved time in our schedule exclusively for you.
We understand that unexpected things can happen that would force you to cancel your appointment with us.
If you need to cancel or reschedule your appointment, we require that you call, text or email us to cancel the appointment 3 business hours before the scheduled appointment.
If you have an appointment scheduled for 1PM – 5PM then you would need to notify us before 10AM that same day.
If you have an appointment scheduled for 9AM – 1PM then you would need to notify us no later than 5PM the day before on weekdays and 2PM on Saturday and Sunday.
If you do not adhere to these measures, a cancellation fee of $25 plus tax will be charged. Payment must be made within 24 hours of the original appointment.
In the event a customer cannot be reached or is not home at the time of the scheduled visit, VM Service Tech will consider this to be a cancellation and this will result in a reduced service call fee of $80 plus tax. Payment will have to be made within 24 hours of the appointment.
To avoid a cancellation fee, please call, leave voicemail or text us at (438) 800-7676, or email us your cancellation or rescheduling request at email@example.com and we will update the service ticket.