appliance repair

Privacy Policy

Privacy Policy

This Privacy Policy governs the manner in which VM Service Tech collects, uses, maintains and discloses information collected from users (each, a “User”) of the vmservicetech.com website (“Site”). This privacy policy applies to the Site and all products and services offered by VM Service Tech.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

VM Service Tech may collect and use Users personal information for the following purposes:

– To improve customer service

The information you provide helps us respond to your customer service requests and support needs more efficiently.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, or service information, etc.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

CHANGES TO THIS PRIVACY POLICY

VM Service Tech has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Address: 3495 Rue Ivan Franko, Suite 302, Lachine QC, H8T 1N9

Email: contact@vmservicetech.com

Phone: 450-400-3838

VM Service Tech

Labor cost for major repair jobs

The Service Call Fee is considered as accepted and beholden at the moment a customer schedules the appointment. 

The cost of repair is based on the job, not on the time the repair takes to perform.

The cost of labor for major jobs is not included in the Flat-Rate Service Call Fee

Major jobs include but are not limited to: refrigerator compressors replacement, transmissions replacement, work on extremely old appliances with rusted or seized parts, work on stacked or built-in appliances, or appliances that are not accessible to the service technician. The technician will inform you of any applicable incremental fees.

COVID-19 Policy

We follow the directives from the government and public health agencies to avoid the spread of COVID-19.

We are making sure on a daily basis that our technicians are feeling well and comply with safety regulations. Most of our customer service representatives are working from home until further notice in order to keep our community safe. 

We require our employees to wash their hands regularly with soap and warm water for at least 20 seconds and also to acquire a habit of disinfection procedure with sanitizers as much as possible. VM Service Tech makes sure that each technician has a hand sanitizer, mask, gloves and keep 6 feet distance from each other. In addition technicians are required to wipe all tools and equipment down before and after entering homes and other necessary steps to help prevent the spread of the virus and to keep all of us safe.

Our technicians have been empowered to request appointment reschedule if, when they arrive at a customer location, the homeowner is displaying any concerning symptoms.

We are currently open and work as usual to provide the best service to our valued customers. We feel obligated to keep you updated at all times, so far we have not been informed of any exposure of our staff & employees to Coronavirus.

How It Works

Schedule your appliance repair with us Over the Phone. We would be happy to answer all you questions and give you details of your booking!

Request your appliance repair using our Online Form. Once you request is submitted, we'll be notified immediately!

Our Dispatch Staff will take care of your Phone Call or Online Request and contact you to confirm your booking, or for more information if needed.

Over the Scheduling and Dispatching software we submit your scheduled request to the assigned technician, who provides appliance repair service in your neighborhood.

The technician will contact you when he starts making his way to your place. Upon arrival, we always aim to complete repairs during our first visit.

After investigation the technician will perform a repair if no parts needed or he has that particular part in stock. Otherwise, you'll be provided with the cost of required part. If you decide to proceed with a part replacement, the technician will get back to you once he gets a part from our Parts Supply department.

As a customer, you won't be charged for every subsequent visit, no matter how long it takes to get the job done. Once the repair is completed, you will be prompted to pay the invoice for both service call and the part, if one was replaced. We accept all major Credit Cards, Debit or e-Transfer at your convenience. No Personal Bank Cheques accepted.

Please, don't order any parts basing on you best guess as it can lead you to unnecessary expenses. Moreover, you won't get our 90-Day Limited Warranty. Call professional to investigate your appliance.

Schedule Your Appliance Repair

Submit your request and our representative will contact you to confirm your booking

⚠️ Currently we do not repair LG Refrigerators and Gas Appliances

Thank You For Booking Your Appliance Repair with Us

We will contact you shortly to confirm your booking

450-400-3838

Give us a call if you have any questions