appliance repair

Terms And Conditions

Terms And Conditions

IMPORTANT:

THESE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH VM SERVICE TECH AND WILL APPLY TO YOUR SERVICE ORDER.

It is a subject to regular update without prior notice or permission.

1. PAYMENT AND CONDITIONS OF SERVICE PROVISION

It is the responsibility of the customer to familiarize themselves with terms of service, prior to allowing our technician to commence provision of service. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed. Acting either for yourself or for the party listed on electronic or paperwork order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, reasonable interest and service charges on any past due balance, a $25 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your order is cancelled in an untimely fashion, and any necessary collection costs, including attorney’s fees.

2. APPOINTMENTS

Appointments are 9am-5pm and in 4-hour time frame of which one should expect to be serviced. All appointments are set based on the earliest availability. Part installation appointments will not be scheduled until part(s) have arrived.

3. CANCELLATIONS

Appointments may be cancelled 24 hours prior to service. In the event a customer cannot be reached or is not home at the time of the scheduled visit, VM Service Tech will consider this to be a cancellation and the customer may be subject to a $25.00 cancellation fee. We urge customers to contact the office at (450) 400-3838 immediately if they cannot keep their scheduled appointment. If service center does not answer, leave a message with your first and last name and phone number and we will update the service ticket.

4. SERVICE CALL FEE

The service call fee will cover the initial examination, diagnosis, and estimate of repair with parts and labor. 

The Service Call Fee is considered as accepted and beholden at the moment a customer schedules the appointment. 

The cost of labor for major jobs is not included in the Flat-Rate Service Call Fee.

Major jobs include but are not limited to: refrigerator compressors replacement, transmissions replacement, work on extremely old appliances with rusted or seized parts, work on stacked or built-in appliances, or appliances that are not accessible to the service technician. The technician will inform you of any applicable incremental fees.

If the unit is found to be uneconomical to repair or customer does not wish to proceed with the service, a service call fee will be charged.  The Service Call Fee is Non-Refundable.

5. MULTIPLE UNITS

VM Service Tech often makes appointments for customers with multiple units. A service fee will be charged for each unit.

6. DIAGNOSIS

The appliance must be installed and accessible to the service technician. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit. Based on the customer’s description of the issue, the VM Service Tech service technician will diagnose the unit and determine what repair(s) will be necessary to resolve the issue(s). Due to the complexity of some appliances, there can be additional underlying problems which cannot be determined until an “initial repair” is made. In the event an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided. If a technician cannot duplicate the customer’s complaint on the unit, the customer will be responsible for the service call fee.

7. If the technician arrives and no problem is present, it will be considered as a diagnosis of “No problem found” or “Working as designed”. The customer will be responsible for the service call fee. If the problem is caused, or possibly caused by a source other than the appliance itself, the technician may recommend an examination by an outside trade contractor to confirm or rule out the possible cause or problem. The customer is fully responsible for any expenses, cost and payment for any examinations or services performed by outside trade contractors. The customer will be responsible to pay VM Service Tech their service call fee.

8. RECOMMENDATIONS

Any recommendation(s) made by our company are not mandatory, and any actions taken by the customer are at the sole discretion and financial responsibility of the customer. The customer is responsible for their own decisions.

9. REPAIR COST

The repair cost is based on the job, not on the time the repair takes to perform.

10. ESTIMATE

Estimates will be valid for 7 days. The customer is responsible for reviewing the estimate with the technician. Payment of parts and/or labor indicates approval and complete agreement by the customer to have VM Service Tech, repair the appliance at the price quoted on the estimate.

11. PARTS

VM Service Tech service technicians have the most commonly replaced parts in their vehicle stock. Parts will be ordered within 24 hours of initial visit. Depending on part availability, most parts will arrive within 1-5 business days. Special order parts may take longer. Unfortunately, we can only relay ETA information given to our company by our part distributors. Once the part has arrived, the technician will contact the customer to schedule the part installation. VM Service Tech reserves the right to retain old parts and components that have been replaced by a VM Service Tech service technician. 

We do not install customer-supplied parts. If a customer-supplied part has to be replaced under manufacturer’s warranty, the Service Call Fee would be charged for the installation.

12. MAINTENANCE

Problems with appliances may be caused solely by lack of routine maintenance. Sometimes just maintenance may resolve the problem. Maintenance may be needed or required before repair or during a repair. Maintenance is not a repair or part of repair labor. Maintenance is non-refundable.

13. PAYMENT

VM Service Tech accepts E-Transfer, Debit, and Credit cards. VM Service Tech does not accept personal bank cheques. Payment is due at time of initial visit.

14. LATE PAYMENTS: 

Payment is due at time of service. If your account becomes past due the following actions will be taken:

14 days past due: $20.00 late fee will be accessed per invoice.

30 days past due: Collections – Customer will be responsible for any collection fees or charges.

15. REFUSAL OF PAYMENT: 

If the customer refuses to pay the service technician, VM Service Tech reserves the right to expedite account to collections.

16. COMPLETED REPAIR

Once the repair is complete, the customer will be asked to review and test the appliance. The customer will sign VM Service Tech invoice when repair on the appliance is completed. This shows the customer has examined and approved of the work done. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. NO REFUNDS WILL BE ISSUED ON COMLETED REPAIRS OR ON-GOING REPAIRS.

17. CUSTOMER RESPONSIBILITIES

Ensure an individual 18 years or older is present at time of service.

Ensure a form of payment will be available for the VM Service Tech technician during the scheduled visit.

Ensure the appliance is readily accessible to service technician, if you have a stackable washer and dryer dismount the unit before the technician arrives.

Ex: emptying the appliance if possible

Unit must be installed.

Keep small children and pets out of the technician’s work area.

Ensure all pets are controlled when the technician is at the house.

Do not smoke cigarettes around our technicians.

18. PARKING

Parking will be the customer’s responsibly to provide. For streets that have Restricted Permit Parking only, the customer must provide a permit to park. Any parking tickets accrued while provided service will be the customer’s responsibly to cover. If parking is not available, the VM Service Tech will cancel the service.

19. DAMAGE WAVIERS

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.

20. WAIVER OF DAMAGES WHEN MOVING APPLIANCE

You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry, and counter tops. You acknowledge the service technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the service technician and VM Service Tech, from any and every liability associated with any such damage as may occur in connection with this movement.

21. WAIVER OF DAMAGES WHEN WORKING WITH WATER

You understand the machinery that is being worked on is connected to the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the service technician, you promise to hold harmless VM Service Tech, its principals, agents, and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

22. WAIVER OF DAMAGES FROM FAILED COOLING

You understand, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections which result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge, by undertaking to service and/or repair your equipment, VM Service Tech is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability VM Service Tech, its agents and employees from any and all such harms. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

23. WAIVER OF DAMAGES FROM LIFTING GLASS COOK TOP

You understand, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the service technician to exercise every due level of care, you nevertheless recognize the service technician and VM Service Tech explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability VM Service Tech, its agents, and employees from any and all such responsibility. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

24. BASIC APPLIANCE INSTALLATION TERMS AND CONDITIONS

Our standard install charge covers the following:

Removal and/or installation of an appliance, without the need to disturb/remove cabinetry, countertops, flooring, or any other fixture. Does not include modification, and repair of water valves, drains, power receptacles, electrical junction boxes, and dryer vents. It is the responsibility of the customer to ensure systems for the supply of gas and water, electrical, drainage, venting etc. meet local building codes, and are available to facilitate installation using standard materials associated with the install of that type of appliance.

VM Service Tech does not install, modify, or correct problems with services necessary to facilitate installation. These include but are not limited to electrical supply, water supply, water drainage, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment installed.

We assume and accept the area, systems or services which have been provided to accommodate the appliance installation have been prepared to conform to the needs of the appliance and meet all applicable regulatory requirements and codes. We do not verify correct ventilation, electrical, water supply, water drainage requirements have been met specific to the appliance installed.

If VM Service Tech is supplying appliance, doorways, hallways etc. must allow sufficient clearance to move the unit into the install location.

Installation charge quoted does not include cost of materials such as vent hoses, water lines, hoses, fittings etc.

Should we call to perform an install and find installation cannot proceed and cannot be corrected while on site due to any one of the above criteria not being met, our standard service call fee will be due.

25. REFUSAL OF SERVICE

VM Service Tech reserves the right to refuse service to a customer at the service technician’s discretion. The customer will be held liable for a service call fee.

Service will be refused if: A customer cannot accommodate the service technician, the customer is being disrespectful or belligerent, if service technician feels threatened in any way or form, a customer is not properly dressed upon arrival of service technician, a customer has been, or is being, disruptive, a customer harasses the service technician, when there are health and safety concerns, when a customer refuses to pay for services and/ or when a customer is intoxicated or under the influence of illegal drugs or illegal drugs are present.

Labor cost for major repair jobs

The Service Call Fee is considered as accepted and beholden at the moment a customer schedules the appointment. 

The cost of repair is based on the job, not on the time the repair takes to perform.

The cost of labor for major jobs is not included in the Flat-Rate Service Call Fee

Major jobs include but are not limited to: refrigerator compressors replacement, transmissions replacement, work on extremely old appliances with rusted or seized parts, work on stacked or built-in appliances, or appliances that are not accessible to the service technician. The technician will inform you of any applicable incremental fees.

COVID-19 Policy

We follow the directives from the government and public health agencies to avoid the spread of COVID-19.

We are making sure on a daily basis that our technicians are feeling well and comply with safety regulations. Most of our customer service representatives are working from home until further notice in order to keep our community safe. 

We require our employees to wash their hands regularly with soap and warm water for at least 20 seconds and also to acquire a habit of disinfection procedure with sanitizers as much as possible. VM Service Tech makes sure that each technician has a hand sanitizer, mask, gloves and keep 6 feet distance from each other. In addition technicians are required to wipe all tools and equipment down before and after entering homes and other necessary steps to help prevent the spread of the virus and to keep all of us safe.

Our technicians have been empowered to request appointment reschedule if, when they arrive at a customer location, the homeowner is displaying any concerning symptoms.

We are currently open and work as usual to provide the best service to our valued customers. We feel obligated to keep you updated at all times, so far we have not been informed of any exposure of our staff & employees to Coronavirus.

How It Works

Schedule your appliance repair with us Over the Phone. We would be happy to answer all you questions and give you details of your booking!

Request your appliance repair using our Online Form. Once you request is submitted, we'll be notified immediately!

Our Dispatch Staff will take care of your Phone Call or Online Request and contact you to confirm your booking, or for more information if needed.

Over the Scheduling and Dispatching software we submit your scheduled request to the assigned technician, who provides appliance repair service in your neighborhood.

The technician will contact you when he starts making his way to your place. Upon arrival, we always aim to complete repairs during our first visit.

After investigation the technician will perform a repair if no parts needed or he has that particular part in stock. Otherwise, you'll be provided with the cost of required part. If you decide to proceed with a part replacement, the technician will get back to you once he gets a part from our Parts Supply department.

As a customer, you won't be charged for every subsequent visit, no matter how long it takes to get the job done. Once the repair is completed, you will be prompted to pay the invoice for both service call and the part, if one was replaced. We accept all major Credit Cards, Debit or e-Transfer at your convenience. No Personal Bank Cheques accepted.

Please, don't order any parts basing on you best guess as it can lead you to unnecessary expenses. Moreover, you won't get our 90-Day Limited Warranty. Call professional to investigate your appliance.

Schedule Your Appliance Repair

Submit your request and our representative will contact you to confirm your booking

⚠️ Currently we do not repair LG Refrigerators and Gas Appliances

Thank You For Booking Your Appliance Repair with Us

We will contact you shortly to confirm your booking

450-400-3838

Give us a call if you have any questions