VM Service Tech Warranty Policy
Warranty On Parts And Labor
1. General Concerns
By accepting service from VM SERVICE TECH, you are agreeing to the warranty conditions.
This includes up to 1 Year Limited* Warranty on Parts and 90-Day Warranty on Labor, which are applicable from the date of service provided that the appliance was operated and maintained according to the manufacturer’s manual.
* The warranty on parts is limited by the warranty that the manufacturers or part suppliers offer.
If parts or workmanship are found to be faulty, VM SERVICE TECH will pay for parts replacement and labor to correct issues.
To obtain service under this limited warranty, you will need to provide the bill with the service date and parts replaced, and your signature is required on the original invoice to validate the warranty. No other proofs, such as payment confirmation, witnesses, or pictures, will be accepted as evidence for service under this limited warranty.
Please note that the parts replaced under warranty do not carry an additional warranty, and all subsequent parts replaced will have the same expiration date as the originally part replaced.
2. Items Excluded From Warranty
This limited warranty does not cover:
Replacement parts or repair labor if the appliance is not used normally by a single-family household use or when it is used in a manner not mentioned in the user manual.
Consumable parts, such as air filters or water filters, light bulbs, etc., are excluded from coverage. No warranty is provided on non-functional parts or cosmetic parts, such as trims, glass cooktops, knobs, windows, panels, tanks, racks, tubs, baskets, doors, door liners, shelves, structural parts or all parts that may be damaged by proven or not abnormal usage.
Commercial use (including rental properties) and all other uses are covered for 90 days on parts and associated labor (exclusions apply).
Service calls to correct the installation of your major appliance, to instruct you on how to use your appliance, to correct house wiring or plumbing or repair or to replace electric fuses from the house are not covered.
Service calls to replace water filters, air filters or bulbs are also excluded from warranty coverage.
Damage resulting from accident, alteration, abuse, misuse, flood, fire, acts of God, improper installation, an installation that does not comply with plumbing or electrical codes, or use of chemicals not approved by the manufacturer.
Cosmetic damage, including but not limited to dents, scratches, chips or other damage to the finish of your appliance, are not covered. Manipulations and mechanical operations during service may be considered as 10% of wear and tear. Some cracks, dents, and scratches may not be avoided due to the age, corrosion or quality of material (plastic or metal). This is considered as acknowledged by the customer at the moment of service acceptance and is not claimable.
Damage to parts replaced resulting from unauthorized modifications made to the appliance/installation is not covered.
3. Parts No Longer Available
VM SERVICE TECH’s obligation under this warranty expires if the part installed and under warranty is no longer available from the original manufacturer.
4. Disclaimer Of Implied Warranties
Implied warranties are limited to a maximum of one year or the shortest period allowed by law.
5. Limitation of Remedies, Exclusion of Accidental and Extensive Damages
Your one and only remedy under this limited warranty shall be product repair as provided here.
VM SERVICE TECH shall not be responsible for accidental and extensive damages. We assume no liability nor make any guarantee for any loss, including food loss, made by a failed part, torn, stained or burned clothes, broken furniture, moldings or flooring happening while servicing on or moving the appliance.
6. Warranty cancellation
VM SERVICE TECH reserves the right to void the warranty if a balance due is open after 30 days, or if the customer’s payment is denied or returned by their bank. Automatic cancellation will occur if an account is sent to a Collection Agency.
If a client has failed to follow the manufacturer’s instructions or has abused the appliance, the warranty may not cover the repair service. In such cases, the customer may be responsible for the full cost of the repair service. We also want to ensure that our customers are aware of the limitations of our warranty policy and any potential costs that may be associated with repairs due to misuse or abuse of the appliance.
Work performed by the customer on the appliance or by another service company whatsoever will lead to the cancellation of the warranty offered.
In the event of repairing a dryer, the technician will check that the ventilation system is adequate and will inform you at the end of the work. If the dryer ventilation system becomes obstructed (blocked) during the warranty period, the warranty becomes void (as damage to the appliance is caused by external factors, not the replaced parts). The security parts do not carry any guarantee.
The client must have their ventilation system cleaned by an expert recognized in the field with an invoice proving the work. An invoice from the contractor who performed the cleaning will be required.
7. Customer Supplied Parts
No warranty whatsoever will be offered on parts not provided or replaced by VM SERVICE TECH.
8. Maintenance Work
No warranty on maintenance or cleaning work.
9. Contacting Us
If you have any questions about this Warranty Policy please contact us at:
Mailing address: 30 Boul Sainte-Marguerite, Châteauguay, QC J6K 1M1
Email: contact@vmservicetech.com
Phone: (438) 800-7676
VM Service Tech
